De-escalation and Assertiveness Workshop
The ability to de-escalate a potential conflict is an essential skill for every person who is in public service. This workshop is designed to share the verbal skills of asserting oneself to set boundaries in a way that does not escalate a situation and to develop the ability to de-escalate, listen, and be present enough to calm the situation down.
In a safe environment we will guide you through mock confrontational exercises that will strengthen your assertive ability and provide insights into the issues that hinder successful communication.
The ability to de-escalate problem situations is like a muscle that needs exercising. Through real life role play, we will practice hearing others objectively, asserting ourselves effectively, decreasing the potential for violence, and controlling the situation so you and others are not harmed.
The workshop includes role plays, discussion, and lecture on the following topics:
The main goal of this workshop is to show individuals how to manage their own internal anxiety and have the verbal skills to calm and de-escalate a situation before or while it is happening.
This course can be presented as a 1 hour lecture or a half-day workshop tailored to fit your specific needs. Contact us at firstname.lastname@example.org for more information or to schedule a workshop.